Delivery Information:

- We ship to the following countries: Spain, Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Netherlands, United Kingdom, Ireland, Isle of Man, Italy, Latvia, Lithuania, Monaco, Poland, Portugal, Czech Republic, Romania, Sweden, Switzerland, Balearics, Corsica, Sicily, Sardinia.

- we do not ship to Canary, Cyprus, Malta, Gibraltar, Ceuta, Melilla, Azores, Madeira, Other British Isles, or to other countries.

- The shipping time is a maximum of 2 working days in the Spanish province and a maximum of 6 working days to other countries.

- All products to all countries where we serve can legally be sent.

- No need to pay any additional tax.

- If we were not able to deliver your order, we will refund the amount of your purchase.

- Orders are hand delivered.

- If you paid by credit card or bank transfer, do not have to pay anything to the carrier.

- Shipping costs include handling and packaging costs, and postal expenses. Handling charges have a fixed price, while transport costs vary depending on the total weight of the package.

- The boxes are large and your items are well protected.

Shipping

Spain and Portugal (peninsula)

Time1-2 working days
Shipping

6,95€ up to 20 kg (TAX included) 2€ each additional 5kg*

Tracking OnlineIncluded

*Top 16.95€

Baleares

Time2-3 working days
Shipping12€ up to 20 kg (TAX included) 2€ each additional 5kg**
Tracking OnlineIncluded

**Top 22€

Rest of destinations

Time3-6 working days
Shipping25€ up to 20 kg (TAX included) 2€ each additional 5kg***
Tracking OnlineIncluded

***Top 35€

Carriers: Correos Express, Tourline Express, CBM, Zeleris, Seur, etc.

Returns

ChorizoyJamon.com meets the return European regulations on internet purchases.

According to the law, the Customer is granted the right to return following the receipt of order seven days, assuming the customer the amount of return postage.

Only returns of products that meet the following requirements will be accepted:

  • You must return the order with all its products, with original packaging and original seal unbroken, with all accessories and in perfect condition.
  • No product returns do not come in their original packaging, unless they are defective by some kind of damage during shipping or other cause will be accepted. Only in this case, ChorizoyJamon.com you pay the cost of returning the product and shipping the new product as soon as possible.

The procedure for returning a product starts with an e-mail to info@chorizoyjamon.com or our contact page with order details, your ID, reasons for the return and a photo of the product as it came in the case of being defective. In this e-mail we will respond as soon we can.

In fulfill all the requirements, we will proceed to the payment of the total amount of the order or send a new one according to the process that eventually decide by mutual agreement, once the order we receive or returned product. The return shipment must be made using the same box we sent you, or some similar format to ensure repayment in perfect condition and a copy of the delivery note must be included within the package indicating the reasons for return.

ChorizoyJamon.com not be liable for the costs incurred by those refunds that occur without respecting the established steps in this procedure.

If you used Paypal as a payment method, you may return your order for free by accessing the portal available in https://www.paypal-returns.com/hc/es/requests/new Fill out the application form available on the website refund, charge the additional documents requested on the form and submit the application.


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